Property
This Week’s Focus
Owner Decisions
The Loom
Luciana Arbogast · Warwick, RI
▲ Ahead of Budget
- Worth adding front-desk coverage — the hotel is 90%+ full but staffed with only 2 desk agents and no overnight (night-audit) coverage, and a recent job offer was turned down.
- Worth moving the valet-parking proposal to a decision — it would add revenue and is sitting idle awaiting approval.
- A strong week to recognize this team — they rank #1 of 7 hotels in their market and are beating budget on every measure.
Recommend approving extra pay or a signing bonus for front-desk roles — far cheaper than the guest-loyalty damage of running short-staffed at full occupancy.
The Ricardo Marriott Westlake
Westlake, TX · DFW Marriott
▼ Behind Budget
- Recommend a written plan to get back on budget for the rest of the year — only 51% of rooms are filling versus the 71% planned. Target a first draft by July 3.
- Worth speeding up hiring to ease the costly temporary and overtime staffing (13+ roles open) — the June 30 overtime report will show progress.
- Where coverage allows, recover the recent breakdown costs through warranty or insurance.
Recommend a full inspection of the building’s systems — two A/C units, an elevator, and the Wi-Fi all failed in one week ($90K+), which may signal more to come.
Hotel Mockingbird
Michael Beck · Dallas, TX
▼ Behind Budget
- Time to raise July rates — the hotel is selling rooms at roughly half the price of nearby competitors, the main reason revenue is missing.
- Worth getting the water-damage repair bill and confirming insurance coverage before the cost arrives.
- The planned restaurant & bar events are worth running this week — food and beverage revenue is $127K under budget and could use the foot traffic.
Recommend a coordinated rate increase across Mockingbird and Pittsburgh — both are cutting prices too far to fill rooms, which is hurting revenue.
The Elmore Hotel
Kalyana Krishnamoorthy · DFW Southlake, TX
▼ Behind Budget
- A closer look at the food & beverage plan would help — banquets and catering are down 81% and total F&B is $78K under budget; the target may need a reset.
- Locking in the open group bookings this week would close July’s small $4K shortfall to budget.
- Filling the 3 open roles (front desk, cook, F&B supervisor) would protect the hotel’s top guest scores; confirm the Wi-Fi and A/C repair dates by Friday.
No decision needed — the team can run this on its own. A quick check-in on the July budget gap would help.
Courtyard Pittsburgh Coraopolis
Coraopolis, PA · 148 rooms
▼ Behind Budget
- Time to raise rates — the hotel fills more rooms than its competitors but charges noticeably less, leaving money on the table.
- A plan to improve guest-satisfaction scores would help — at 44.1 they’re the lowest in the portfolio and below brand standard.
- Confirming start dates for the new hires would ease the reliance on housekeeping overtime.
Ready for approval: the $8K sprinkler repair (a safety item) and $7.5K A/C compressor — $20.5K in total.
Courtyard Boston Norwood
Norwood, MA · 147 rooms
▼ Behind Budget
- Time to extend an offer for the open Assistant General Manager role — the seat has been empty heading into the busy summer.
- A plan to improve guest-satisfaction scores would help — at 46.6 versus the 58.2 brand average, they need attention.
- Worth building a demand plan for July — the recent World Cup boost was a one-time event and won’t repeat.
Recommend replacing the broken A/C unit in Room 146 — it’s one of only 10 suites, so every night out of service loses high-rate revenue.